Southern Roofing Solutions, LLC

Last Updated: June 3, 2026

Company Name: Southern Roofing Solutions, LLC

Website: https://southernroofing.solutions

Phone: 409-550-6541

Email: sales@southernroofing.solutions

Mailing Address: 1404 Lacey Ln, Silsbee, TX 77656

1. Scope

This Privacy Policy explains how Southern Roofing Solutions collects, uses, stores, discloses, and safeguards information when you:

• Visit our website
• Submit a contact form
• Request an inspection or estimate
• Communicate with us by phone, text, email, or website chat
• Participate in surveys or review requests
• Use any of our communication programs

This policy applies to users located within the United States.

2. Information We Collect

Information You Voluntarily Provide

When you request service or interact with us, we may collect:

• Name
• Email address
• Phone number
• Property address
• Mailing address
• Roof inspection information
• Insurance claim information you choose to provide
• Storm damage information
• Photos, videos, or documents you upload
• Appointment preferences
• Service requests
• Customer communications
• Survey responses
• Customer feedback
• Review responses

Providing personal information is voluntary. However, certain services may not be available without it.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

• IP address
• Approximate geographic location
• Browser type
• Device type
• Operating system
• Website usage information
• Pages visited
• Time spent on pages
• Referral sources
• Session information
• Diagnostic and performance information

This information helps us improve website performance, security, and user experience.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, analytics tools, call tracking systems, website chat tools, and similar technologies to:

• Operate the website
• Improve functionality
• Analyze website traffic
• Measure advertising performance
• Track lead sources
• Improve customer experience
• Support customer communications

You may control cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

4. How We Use Your Information

We may use information we collect to:

Provide Roofing Services

• Schedule inspections
• Deliver estimates
• Coordinate repairs and replacements
• Assist with insurance claims
• Communicate project updates

Communicate With You

• Confirm appointments
• Respond to inquiries
• Provide customer support
• Send service reminders
• Follow up after project completion

Improve Our Business

• Analyze website performance
• Improve customer experience
• Measure advertising effectiveness
• Improve service quality

Conduct Marketing Activities

With appropriate consent, we may send educational content, company updates, service information, or promotional communications.

Maintain Security and Compliance

• Detect fraud
• Protect systems and users
• Enforce policies
• Comply with legal obligations

5. SMS and Mobile Privacy

If you provide your mobile phone number and consent to receive text messages, we may send:

• Appointment reminders
• Inspection confirmations
• Estimate updates
• Project communications
• Customer support messages
• Survey requests
• Review requests
• Limited promotional communications

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Mobile Privacy Commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, transfer, or share:

• Mobile phone numbers
• SMS consent records
• Opt-in information
• Opt-out information

except with service providers that assist us in delivering communications or as required by law.

All categories of information sharing described in this Privacy Policy exclude mobile contact information and text messaging opt-in data. Such information will never be shared with third parties for their own marketing purposes.

6. Information Sharing

We do not sell personal information.

We may share information with trusted service providers that assist us with:

• Website hosting
• Email delivery
• SMS delivery
• Customer communications
• Analytics
• Advertising measurement
• Call tracking
• Website support
• Survey and review management
• Business management systems

These providers may only use information as necessary to perform services on our behalf.

7. Legal and Safety Disclosures

We may disclose information if necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights or property
• Prevent fraud
• Protect customers and the public
• Enforce our agreements

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending highly sensitive information through email, text message, or website forms.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their privacy policies before providing information.

10. Children's Privacy

Our website and services are intended for adults and property owners.

We do not knowingly collect personal information from children under the age of 18.

11. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain project records
• Administer surveys and review requests
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
• Improve customer service

Information that is no longer needed will be deleted, deidentified, or securely disposed of when appropriate.

12. Privacy Rights and Choices

Depending on your state of residence, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of personal information
• Obtain a copy of your information
• Opt out of certain advertising-related tracking activities

To submit a request, contact:

Email: sales@southernroofing.solutions

Phone: 409-550-6541

We may need to verify your identity before processing your request.

13. Changes to These Terms and Policies

We may update these Terms & Conditions and Privacy Policy from time to time.

When updates occur, the "Last Updated" date will be revised.

Your continued use of our website, services, or communication programs after updates are posted constitutes acceptance of the revised terms.